Shipping and Returns
At Messou, we aim to provide you with a luxurious and seamless shopping experience.
Here are our policies on shipping and returns:
Shipping
Complimentary Worldwide Shipping
We are pleased to offer free worldwide shipping on all Messou products. Here’s what you can expect:
Eco-Conscious Production: To align with our commitment to minimizing environmental impact, we keep our stock to a minimum. Most Messou pieces are crafted after receiving your order, ensuring reduced waste and a more sustainable process.
Processing Time: Each piece of jewelry is meticulously handcrafted to order. Please allow 15+ business days for production.
Shipping Time: Once your order is ready, delivery typically takes 5-7 business days via FedEx or UPS Express services, complete with Signature Confirmation for added security.
Shipping Confirmation: Upon shipping your order, we will send you a confirmation email with tracking details so you can follow your package’s journey.
International Shipping
We ship to many countries around the globe with free international shipping. Please be aware:
Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, and fees imposed by the destination country. These charges are not included in the product price or shipping cost. For specific rates, please consult your country’s customs office.
Conditions of Delivery
Signature Requirement: To ensure your Messou jewelry arrives securely, all deliveries require a signature upon receipt.
Shipment Notification: You will receive a shipping confirmation email with tracking information, allowing you to monitor your delivery in real time.
Delivery Attempts: If multiple delivery attempts are unsuccessful, your package may be returned to us. If this occurs, we will contact you to arrange for re-delivery or alternative solutions.
Packaging
Every piece of Messou jewelry is elegantly packaged in our signature box, ensuring it arrives in pristine condition and ready for gifting.
Returns and Exchanges
Our Promise
At Messou, your satisfaction is our highest priority. If you are not entirely satisfied with your purchase, our return and exchange policy is designed to be as effortless as possible:
Return Period: We offer a 14-day return and exchange policy for unworn products in their original condition.
Customized Items: Please note that customized items are non-returnable and non-exchangeable, as they are uniquely tailored to your specifications.
How to Return or Exchange
Initiate Return: Contact us at returns@messou.com within 14 days of receiving your item to initiate the return process.
Prepare Your Item: Ensure the item is unworn, in its original condition, and includes all original packaging.
Shipping Your Return: Securely package your jewelry and ship it using a trackable and insured method. Customers are responsible for shipping costs associated with returns.
Handling Fees
Additional handling fees and a restocking fee may apply. These fees are calculated based on the product price and specified in our Return and Exchange Policy on the website.
Refund Processing
Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to reflect in your account.
If you have any questions or need assistance with your return or exchange, please reach out to us at returns@Messou.com.
