General

These terms apply to all visitors and users of MESSOU's website. By using our site, you accept these terms. We may update these terms occasionally, so please check back often. Your continued use of our site indicates your acceptance of any changes.

Product Information

We strive to provide accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct any mistakes and update information as needed. Our aim is to provide you with the most current and precise details.

Orders and Payment

When placing an order, please ensure all information is accurate. We accept various payment methods, including major credit cards, UnionPay, WeChat Pay, Amazon Pay, Apple Pay, and PayPal. We use strong security measures to protect your payment details. Your order is complete upon receiving our email confirmation.

Returns and Exchanges

We want you to be happy with your MESSOU jewelry. If you're not fully satisfied, you can return or exchange unworn items in their original condition within 14 days of receipt. Custom items cannot be returned. Please refer to our Return and Exchange Policy on our website for more details. Additional fees may apply.

Shipping

We offer free worldwide shipping on all MESSOU products! We ship via FedEx or UPS or any Express with Signature Confirmation. Please allow 15+ business days for production and 5-7 business days for shipping. Contact us for urgent orders.

Intellectual Property

All content on our website, including text, images, logos, and designs, is MESSOU's property and protected by copyright laws. Please respect our intellectual property rights.

Privacy Policy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Limitation of Liability

While we aim for excellence, MESSOU is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. We provide our site and services "as is," without any warranties.

Governing Law

These terms are governed by Hong Kong law. Any disputes will be resolved in the courts of this jurisdiction.

Lifetime Warranty

We stand behind the quality of our jewelry. MESSOU offers a lifetime warranty on all our products for any production-related issues. If something goes wrong due to a manufacturing defect, we will repair or replace your jewelry free of charge.

How It Works:

Inspection: Contact us at warranty@messou.com with your order information and a description of the issue.

Shipping: You will need to send your jewelry to us for inspection. We will cover the shipping cost for warrantied repairs.

Repair or Replacement: If the issue is determined to be a manufacturing defect, we will repair or replace the item as soon as possible. If the damage is not covered under the warranty, we will provide a quote for repair upon your approval.

Customs and Taxes

At MESSOU, we strive to provide a seamless shopping experience for our international customers. Here are the important details you need to know regarding customs and taxes:

Customer Responsibility: International customers are responsible for all customs duties, taxes, and fees that may apply to their purchase upon arrival in the destination country. These charges are not included in the price of the product or the shipping cost.

Customs Clearance: The recipient of the shipment is the importer of record in the destination country and is responsible for all customs clearance procedures and related costs.

Tax Policies: Different countries have different tax policies. We recommend checking with your local customs office for specific details regarding taxes and fees that may apply to your purchase.

Shipping Carriers: Our shipping carriers, such as FedEx or UPS, will handle the customs process on your behalf and will bill you for any customs duties, taxes, or fees. They may contact you prior to delivery to arrange for payment.

Transparency: MESSOU is committed to transparency and ensuring our customers are well-informed about potential additional costs. Please account for these possible charges when making an international purchase.